You can reach our customer support team through the contact information page

The contact information page also contains a contact form you can use for any questions you may have

Aurora Beauty Labs offers FREE shipping on all orders.

Orders are processed within 1-3 business days and normally delivered within 5-10 days unless otherwise specified.

Please see our Shipping Policy for further information

We recognize that occasionally decisions change, leading to a desire to cancel or return purchases

Aurora Beauty Labs offers 100% refund if the order is cancelled before they are shipped or returned before 10 days following receipt of the goods.

Your refund will be processed, and a credit will automatically be applied back to your credit card or original method of payment, within 5 business days.

Please see the Refund Policy for further details

Aurora Beauty Labs use Stripe, a global payment provider, as our partner. Online payment is available via e.g VISA, MasterCard and Apple Pay.

Any refunds will be handled automatically by Stripe and refunded within a few days.

Some countries may be forced to pay in UAE dirhams, we appologize for the inconvenience and are working on a solution.

ABL offers minimum 1-year warrenty on all products. See specific products for longer warranties