Frequently Asked Questions

Your satisfaction is our #1 priority. Therefore, we would do everything in our ability to satisfy your shopping experience in our onlineshop

Flexible Payments with No Extra Cost – Powered by Tabby

Enjoy a seamless shopping experience with zero-cost, interest-free installments, made possible by Tabby and costs fully covered by AuroraBeautyLabs!

  • Split Payments Easily – Pay in four equal installments with no hidden fees.
  • No Extra Charges – What you see is what you pay, with no additional costs or surprises.
  • Instant Approval & Simple Process – Sign up quickly and shop without delays.
  • Budget-Friendly Spending – Get what you need now while managing finances responsibly.

All costs of using Tabby is

You can reach our customer support team through the contact information page

The contact information page also contains a contact form you can use for any questions you may have

Aurora Beauty Labs offers FREE shipping on all orders.

Orders are processed within 1-3 business days and normally delivered within 5-10 days unless otherwise specified.

Please see our Shipping Policy for further information

We recognize that occasionally decisions change, leading to a desire to cancel or return purchases

Aurora Beauty Labs offers 100% refund if the order is cancelled before they are shipped or returned before 10 days following receipt of the goods.

Your refund will be processed, and a credit will automatically be applied back to your credit card or original method of payment, within 5 business days.

Please see the Refund Policy for further details

Aurora Beauty Labs use Stripe, a global payment provider, as our partner. Online payment is available via e.g VISA, MasterCard and Apple Pay.

Any refunds will be handled automatically by Stripe and refunded within a few days.

Some countries may be forced to pay in UAE dirhams, we appologize for the inconvenience and are working on a solution.

ABL offers minimum 1-year warrenty on all products. See specific products for longer warranties

Furter questions?

Please WhatsApp or use the contact field to send you questions and we will get back to you

Contact us